Effective Date: January 1, 2025
Last Updated: January 1, 2025
Welcome to Plannersy (“Plannersy”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website plannersy.com and any services made available through the website (collectively, the “Platform”). By accessing or using the Platform you agree to these Terms. If you do not agree, do not use the Platform.
1. About Plannersy
Plannersy is an online marketplace that lists wedding and events vendors, curates service packages, and facilitates enquiries, bookings, and related services. In many cases Plannersy acts as a marketplace intermediary between customers (“You” or “User”) and third-party vendors (“Vendors”). Where we provide or contract services directly, we will state that explicitly.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter binding contracts in the jurisdiction where you reside. By using the Platform you represent and warrant that you meet these requirements.
3. Account Registration & Responsibilities
- You may browse the Platform without an account. To request quotes or make bookings you must register and provide accurate, complete information.
- You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. Notify us immediately of any unauthorized use.
- You agree to provide truthful information about bookings, event details, payments, and any other material facts relevant to vendor performance.
4. Bookings, Quotes & Confirmations
- Booking requests sent through Plannersy are subject to vendor confirmation unless we explicitly state otherwise. Availability, quotes, and prices are not final until the vendor or Plannersy issues a formal confirmation.
- Any timelines, availability, and price estimates provided before confirmation are indicative only.
- Plannersy reserves the right to cancel or refuse bookings at our discretion (for example, suspected fraud, incorrect pricing, or vendor unavailability). We will notify you and, if applicable, provide refund instructions as set out in our Refund Policy.
5. Payments & Fees
- Payment methods accepted will be displayed at checkout. Payments may be processed by third-party payment gateways. Plannersy does not store card numbers unless explicitly stated and compliant with PCI standards.
- Service fees charged by Plannersy (platform fees, consultancy fees, listing fees) are disclosed at checkout and are separate from vendor fees. Platform fees are generally non-refundable unless explicitly stated.
- You are responsible for any taxes, duties, or charges arising from your booking as applicable by law.
6. Vendor Relationship & Responsibilities
- Vendors listed on the Platform are independent service providers. Plannersy is not responsible for the acts or omissions of Vendors unless Plannersy has contracted to provide the service directly.
- Vendors are expected to deliver the services they advertise. Complaints about quality, timing, or scope of services should be directed to the Vendor in the first instance and copied to Plannersy (hello@plannersy.com) where we will assist as a facilitator.
7. Cancellations & Refunds
Cancellations, returns and refunds are governed by our separate Refund & Cancellation Policy. You agree to review that policy prior to booking.
8. Content & User Conduct
- You may not use the Platform to post defamatory, fraudulent, illegal, or offensive content.
- You grant Plannersy a worldwide, royalty-free, transferable license to use content you post to the extent necessary to provide the Platform and promote services (e.g., vendor reviews, images you upload). You confirm you own or have rights to any images or text you submit.
9. Intellectual Property
All Platform content (branding, text, imagery, code) is owned or licensed by Plannersy. You may not copy, reproduce, adapt, or distribute our content without express permission.
10. Privacy & Data Protection
Use of personal data is governed by our Privacy Policy. By using the Platform you consent to our collection and use of personal data as described there.
11. Disclaimers & Limitation of Liability
- The Platform is provided “as is”. To the maximum extent permitted by law, Plannersy disclaims all warranties, express or implied.
- To the fullest extent permitted by applicable law, Plannersy’s aggregate liability for any claim arising from these Terms or use of the Platform is limited to the amount you actually paid Plannersy for the relevant service(s) in the 12 months preceding the claim. Plannersy will not be liable for indirect, incidental, exemplary, or consequential damages.
12. Indemnity
You agree to indemnify and hold Plannersy harmless from any claims, damages, liabilities, costs, and expenses arising from your use of the Platform or violation of these Terms.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall be submitted to the exclusive jurisdiction of the courts located in Meerut City, India, unless you and Plannersy agree to an alternative dispute resolution.
14. Changes to These Terms
We may update these Terms. We will post the new Terms with an updated “Last Updated” date. Continued use of the Platform after such changes constitutes acceptance.
15. Contact
If you have questions about these Terms, email: hello@plannersy.com