Effective Date: January 1, 2025
Last Updated: January 1, 2025
Plannersy aims to make bookings simple and fair. This Refund & Cancellation Policy explains the rules that apply to cancellations, refunds, chargebacks, and rescheduling for services booked via Plannersy.
Key point: Refunds for vendor-provided services follow the vendor’s cancellation policy stated during booking unless the booking is directly with Plannersy (explicitly indicated at checkout).
1. Definitions
- Marketplace Booking: A booking where Plannersy facilitates introduction/payment but the Vendor supplies the service.
- Direct Plannersy Service: A service provided by Plannersy (e.g., consultancy package) where Plannersy is the contracting party.
2. Marketplace Vendor Bookings
- Each Vendor sets their own cancellation and refund terms. These terms are shown on the booking page and at checkout. Read them carefully before confirming.
- If a Vendor’s policy allows refund, Plannersy will assist in processing the refund after receiving confirmation from the Vendor. Refunds will be made to the original payment method where possible. Processing time depends on the payment gateway and bank (typically 5–15 business days).
- Platform or consultancy fees charged by Plannersy are generally non-refundable unless otherwise specified.
3. Direct Plannersy Services
- For Consultancy and other services sold directly by Plannersy, these rules apply unless stated otherwise in the service terms:
- Cancellation made at least 30 days prior to event date: Full refund minus processing fees.
- Cancellation between 15–30 days prior: 50% refund.
- Cancellation within 15 days of event: No refund.
- If Plannersy cancels a service, you will receive a full refund for amounts paid to Plannersy.
Note: Specific direct service terms may vary; refer to the service confirmation email or invoice for exact terms.
4. Rescheduling
- Rescheduling requests should be made to the Vendor or Plannersy support as soon as possible. Vendor approval is required. Additional fees may apply if venue/date/scale changes.
5. Vendor No-Show or Major Service Failure
- First pursue resolution directly with the Vendor. If unresolved, escalate to Plannersy at hello@plannersy.com with evidence (contracts, messages, photos). Plannersy will mediate and may request documentation from the Vendor. Remedies may include replacement vendor sourcing, partial refund, or full refund depending on circumstances and vendor liability.
6. Chargebacks & Disputed Payments
- If you file a chargeback with your bank/card issuer, notify Plannersy immediately. Frequent or frivolous chargebacks may result in account suspension and potential legal action. We will cooperate with payment processors to investigate disputes.
7. Refund Processing
- Refunds are issued to the original payment method unless otherwise agreed. Time to credit depends on bank/payment provider. Plannersy is not responsible for delays beyond the payment processor’s control.
8. COVID-19 & Force Majeure
- If an event is cancelled or restricted due to government order, natural disaster, pandemic, or other Force Majeure, refund/rescheduling will follow either the Vendor’s policy, Plannersy’s direct-service terms, or the special Force Majeure terms communicated at the time of booking.
9. How to Request a Refund
- Email hello@plannersy.com with booking reference, date, amount, and reason.
- Attach supporting documents (invoices, vendor messages, photos).
- We’ll acknowledge receipt within 3 business days and aim to resolve within 15 business days (longer if we must liaise with Vendors).
10. Contact
For questions or assistance: hello@plannersy.com