1. Engagement & Scope of Services
By confirming a booking with Plannersy, the client agrees to the scope of services mentioned in the proposal or agreement, which may include:
- Planning & coordination services
- Vendor sourcing & negotiations
- Guest travel and stay coordination
- On-ground execution support
The exact inclusions depend on whether the client opts for a package or the fixed fee planning model.
2. Fixed Fee Planning Model (₹50,000)
- The fixed fee covers planning expertise, coordination, vendor sourcing, and negotiations
- Vendor charges (hotels, transport, photography, priests, etc.) are separate
- Plannersy does not charge commission from vendors unless explicitly mentioned
- The planning fee is non-refundable once work has commenced
3. Package Bookings
- Package pricing includes services as mentioned in the final proposal
- Any additional services or upgrades requested later will be charged separately
- Prices are subject to availability, seasonality, and final confirmations
4. Payment Terms
- A booking advance is required to block dates, vendors, and accommodations
- Balance payment timelines will be clearly communicated
- Payments delayed beyond agreed timelines may result in service disruption or cancellation
5. Cancellations & Refunds
Planning Fee (₹50,000)
- Non-refundable, as it covers time, expertise, negotiations, and planning efforts
Vendor & Third-Party Services
- Refunds (if any) depend on individual vendor policies
- Plannersy will assist in follow-ups but does not guarantee refunds
- Government taxes, service charges, and booking fees are non-refundable
6. Date Changes / Postponements
- Date changes are subject to vendor availability
- Additional charges may apply due to revised rates or re-bookings
- Planning fee remains valid for one date change (within reasonable timeline)
7. Force Majeure
Plannersy shall not be held responsible for delays or cancellations due to:
- Natural disasters
- Government restrictions
- Temple authority regulations
- Transport disruptions
- Acts beyond reasonable control
In such cases, Plannersy will assist with rescheduling wherever possible.
8. Client Responsibilities
- Timely sharing of guest details, IDs, and travel information
- Clear communication of rituals, preferences, and budget
- Compliance with temple rules and local regulations
9. Limitation of Liability
Plannersy acts as a coordinator and facilitator and shall not be liable for:
- Vendor service quality beyond agreed scope
- Acts or omissions of third-party vendors
- Personal belongings loss or damage
10. Acceptance of Terms
By making an advance payment or signing the proposal, the client confirms acceptance of:
- Scope of services
- Payment terms
- Cancellation & refund policy
- Planning responsibilities