Effective Date: January 1, 2025
Last Updated: January 1, 2025
Plannersy (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform.
1. Scope & Acceptance
This policy applies to personal data collected through plannersy.com and related services. By using the Platform you consent to the practices described in this policy.
2. What We Collect
A. Personal Information you provide:
- Name, email, phone number, billing/shipping address, event details (date, venue, guest estimates), vendor preferences, photos, messages and any documents you upload.
B. Payment Information:
- Payments are processed by third-party payment processors. We do not store full card details unless clearly stated and compliant with PCI-DSS; we may store payment tokens or transaction IDs for receipts and refunds.
C. Usage & Technical Data:
- IP address, browser type, device identifiers, operating system, pages visited, session data, referrer URLs, cookies, and other analytics data.
D. Communications:
- Records of your communications with Vendors and Plannersy (chat, emails, call logs if recorded with consent).
3. How We Use Your Information
We use personal data to:
- Provide, operate, and improve the Platform and services;
- Process bookings, payments, refunds, and confirmations;
- Communicate with you about bookings, updates, marketing (where consented), and transactional messages;
- Personalise the Platform and recommend vendors or services;
- Prevent fraud and to verify identity;
- Fulfil legal obligations and respond to legal requests.
4. Sharing & Disclosure
We may share personal data with:
- Vendors: to fulfil bookings (name, contact, event details).
- Service Providers: payment processors, hosting providers, analytics vendors, CRM and email partners.
- Legal & Safety: when required by law, regulation, or to protect rights, safety, or property.
- Business Transfers: in connection with a merger, sale, or transfer of assets (you will be notified if your personal data is transferred).
We never sell personal data to third parties.
5. Cookies & Tracking
We use cookies, web beacons, and similar technologies to collect usage data and remember preferences. This includes:
- Essential cookies: necessary for site operation (login, checkout).
- Analytics cookies: to understand site usage and improve the service.
- Advertising cookies: for promotional targeting (with consent).
You can manage cookie preferences via your browser or our cookie banner. Blocking certain cookies may limit site functionality.
6. Data Retention
We retain personal data as long as needed to provide services, for legal and accounting purposes, and to resolve disputes. Typical retention periods:
- Transactional data (invoices, receipts): 7 years (or as required by local law).
- Account information: until you delete your account or as required to handle disputes.
- Analytics: aggregated and anonymised; retained for internal analysis as needed.
7. Your Rights
Depending on jurisdiction, you may have rights to:
- Access, correct, or delete your personal data;
- Object to or restrict processing;
- Port your data in machine-readable format;
- Withdraw consent (for marketing);
- Lodge a complaint with a supervisory authority.
To exercise rights, email hello@plannersy.com with subject “Data Request”. We will respond within statutory timelines (generally within 30 days).
8. Security
We implement reasonable technical and organisational measures to protect data (encryption in transit, access controls, secure servers). However, no method of transmission over the internet is fully secure.
9. Children
The Platform is not directed to children under 13 (or the applicable local minimum age). We do not knowingly collect personal data from minors. If you believe a child’s data has been collected, contact us.
10. International Transfers
Data may be processed in jurisdictions outside your home country where our service providers operate. We will ensure appropriate safeguards are in place (standard contractual clauses, adequate protections) as required.
11. Third-Party Links & Services
The Platform may contain links to third-party websites. This Policy does not apply to third-party sites. Review their privacy policies before providing personal data.
12. Changes to This Policy
We may update this Privacy Policy. We will post changes on the Platform with the updated date. Material changes will be notified to users via email or prominent notice.
13. Contact
Data Controller: Plannersy
Email: hello@plannersy.com
Data Protection Officer: Manish Singh Jadon